5. Returns and Refunds
5.1 Custom Product Policy: Due to the customized nature of laser-engraved products, returns and refunds are only offered in cases of defect or error on our part. Please contact us within 7 days of receiving a defective or incorrect item for assistance.

5.2 Refund Process: Once we receive your item and confirm the issue, we will process a refund or replacement, as applicable, within [7] business days.